Frequently asked questions

Questions by cleaners / domestic helpers about Corona

Can I continue working despite the corona crisis? And will I get my salary?

Yes, the work of a domestic help is still allowed. If the measures prescribed by the Swiss Confederation are complied with (no sick people, distance, hygiene) and the rooms are aired thoroughly, the risk is not excessive. If you are willing to work, you are still entitled to your salary. It makes no difference whether a written contract has been signed or not.

Please protect yourself and others during work. Wherever possible, you should avoid each other at work or be in the home at different times. Special care is required when cleaning for older people. In this case it is advisable to pause visits or reduce them to the absolute minimum.

Do I get my pay if I'm sick?

In Switzerland, the employer must continue to pay your salary for a certain period of time in the event of illness - whether Covid-19, flu or other illness. This is the case even if no written employment contract has been signed. The Swiss "Obligationenrecht" (Code of Obligations) specifies that the salary must be paid for at least three weeks. In the case of employment relationships lasting several years, the duration for the continuous payment of wages increases. Cantonal "Normalarbeitsverträge" (standard employment contract) may also provide for a longer period of continued salary payment.

If you do not feel well and do not start work, you should see a doctor. A doctor's certificate is required from the 5th day of illness, otherwise there is no entitlement to a wage. In the current situation, your employer will certainly show understanding if you cancel your work if you feel unwell. It is important to be open and honest so that the employment relationship remains on a sound basis.

As a domestic helper, do I now have to take holidays because the employer wants me to?

Legally speaking, you decide yourself when to take your holidays. The household cannot require you to take holidays at short notice. This also applies in times of crisis. The holidays are for recreational purposes and you should not be forced to take them. Especially now when, among other things, travel is restricted, it is certainly not the time to take the whole 4 weeks' holiday.

If your work is not needed or desired at the moment, then the household must continue to pay your salary. But of course it is always good to talk to each other and find a solution that is fair for everyone. For example, if you know that a week's holiday would do you good or you want to do a lot of work at home, then tell your employer. They will certainly appreciate it.

I was dismissed without notice because of the corona crisis - is that legal?

No, it's not legal. The household must comply with the notice period agreed in your employment contract (or in the cantonal "Normalarbeitsverträge", standard employment contract, for domestic workers, if no written contract has been signed) Until the end of the notice period, the household must continue to pay the wage, as long as you are still willing to do the work.

You can only be dismissed without notice if you refuse to work (even if the protective and hygiene measures at the place of work have been complied with). If you keep your distance, ventilate well before and after work, and disinfect your hands and equipment, there is no excessive risk of infection. So don't simply cancel the work - this could indeed lead to dismissal.

Questions by employers about Corona

Am I still allowed to have my apartment cleaned by another person during the current Corona crisis?

The Corona crisis is turning society upside down. We are all called upon to minimize our contacts and avoid risk situations. Particularly delicate are activities where hygiene and safety distances cannot be maintained. This is not the case with cleaning apartments.

The work of household helpers is therefore still permitted. Ideally, one should avoid each other or be present in the apartment at different times. It is also important that sufficient disinfectant products are available to clean hands and surfaces.

If the measures prescribed by the Swiss Confederation are observed (no sick people, distance, hygiene) and the rooms are aired thorougly (before and after cleaning), then the risk is not great. Special care is required when cleaning for older people. In this case, it is recommended to stop visits or to reduce them to an absolute minimum. You can find a very informative radio report on the topic "May the cleaning lady still come to me" here.

Do I have to pay the wages if I cancel my household help?

Cleaning an apartment is still a permitted activity. Therefore, the rights, rules and obligations of employment relationships still apply. Therefore, if it was a regular activity (whether on an hourly or monthly wage basis), then the household help has the basic right to do the job. After all, it is not his/her fault that this situation has developed and that no compensation is received in compensation from the Swiss State for the work that has not been done.

If you decide to stop using the services of a household help, you must pay the wages for the lost hours. This has to done even if no written contract has been signed. The best thing to do is to sit down together and discuss how the situation can best be resolved. Holiday pay or a reduction in working hours can ease the financial burden - but these measures may only be decided by mutual agreement.

Especially at the present time, it is important to respect the rights of employees so that the basis for cooperation is still correct afterwards. Please remember that it is not easy to get through this period of time, especially for domestic help.

Can my household help refuse to work because she's afraid of contracting the Corona virus?

Cleaning or gardening work at your home is still allowed. With the appropriate precautions being taken, there is no undue danger posed to your household help. Hence, the refusal to work would be unfounded. Of course, it is important to seek dialogue and find out why your domestic help is actually afraid. Eventually, you may find a way to reduce the assignment to the absolute minimum and maintain the employment relationship.If the domestic worker then notices that the required distance is being kept and that hygiene measures are being observed, she will certainly feel safer.

If the refusal persists, you could terminate the employment without notice. Should an employee stop attending to work, this can be considered as an abandonment of his/her employment duties.

General questions

I cannot log in or have forgotten my password. What do I need to do?

If you cannot log in:

  • Check whether you have entered your username correctly.
  • Pay attention to lower-case and upper-case letters and check whether caps-lock is on.

If you are still unable to log in, you can request a new password here.

I have registered but have not received an activation e-mail. What do I need to do?

  • The e-mail may be in your spam folder. Look in your e-mail account's spam folder and mark the e-mail as "Not spam".
  • You may have entered your e-mail address incorrectly during the registration process and the e-mail may have been returned to us. Register again and look out for typos!

Is the service subject to a fee?

There are free and fee-based services. For those looking for a job, the service is always free of charge. Employers can also register for free in order to gain a picture of the available applicants. Any subsequent contact is subject to a fee.

Will my data be forwarded to third parties?
No, we treat your data as confidential and do not pass it on. You will not be sent offers from third parties without your express consent.
Why is nobody answering my advertisement?

How complete your profile is can often be the decisive factor. The more complete your profile is, the greater the chance that somebody will contact you.

  • Upload a photograph
  • Fill in your profile to the greatest extent possible
  • Provide more detailed information about yourself and the position to be filled

We also recommend that you answer advertisements yourself.

Why is nobody responding to my messages?

There could be several reasons for this.

  • Not everybody reads their e-mail every day, with some only checking their account once a week.
  • The recipient has already found an appropriate solution and has forgotten to deactivate his or her profile.
  • The recipient is on holiday.
  • Unfortunately the recipient is not sticking to our rules and is leaving messages unanswered.

How can I activate/deactivate e-mail notifications informing me about new members in my area?

To change your notification settings, proceed as follows:

  1. Log in at Homeservice24.ch
  2. Click on your e-mail address in the top right
  3. Select “My account”
  4. Click on “Edit”
  5. Deactivate/activate the option "Please notify me about new members in my area"
How can I delete my account?

To delete your account, proceed as follows:

  1. Log in at Homeservice24.ch
  2. Click on your e-mail address in the top right
  3. Select “My account”
  4. Click on “Edit”
  5. Click on the “Delete account” link

Your account has now been completely deleted. You cannot reverse this step.

How can I change my e-mail address?

To change your e-mail address, proceed as follows:

  1. Log in at Homeservice24.ch
  2. Click on your e-mail address in the top right
  3. Select “My account”
  4. Click on “Edit”
  5. Alter your e-mail address and save the change

You will subsequently receive a message with an activation link for the new address.

Questions from employers

Which means of payment are accepted?
  • Credit card (MasterCard, Visa, American Express)
  • PayPal
  • Invoice by email for online banking
Why can it take several days for my account to be activated if I have paid my invoice?

Activation is first provided for contact to be made when your payment is received on our bank account. If a weekend falls in between the payment being initiated and the payment being received, this can take up to five days due to the opening and processing times of the bank. To ensure immediate activation, we therefore recommend that you pay via credit card or PayPal.

How is the quality of the household helper jobs guaranteed?

Every registration is subjected to a multi-step quality assurance process. Click here to find out what we do to guarantee quality.

How much should a household or gardening helper be paid?

The wage paid is generally a matter for negotiation. Please refer to our wage recommendations in our guide.

Do I need to insure my employee?

Yes, some insurance cover is mandatory and some is voluntary. You can find information on the topic of insurance in our guide.

What should be considered after initial contact is made?

After initial contact has been established between you and your future employee, there are additional safety precautions which you should observe:

  • When selecting the household helper, ask for references and certificates.
  • Arrange a "trial session" with your preferred individual during which you are at home while the desired work is performed. This allows you to immediately clear up and any uncertainties and answer any questions.
  • Before selecting your household helper, obtain references from former employers.

Do I need to terminate my fee-based premium subscription?
No, unlike with other providers there are no subscription traps with us. When your fee-based premium membership expires, it will automatically be converted into a free basic membership. No additional fees will be charged.
I am unable to contact a household helper. What do I need to do?
It is only possible for employers to contact household helpers and vice versa. Check whether you have mistakenly registered as a household helper instead of as an employer. If this is the case, please delete your account and re-register as an employer.
I cannot find a suitable household helper in my region. What would you advise?

Try again by changing the criteria for your search. For example, enter a higher value for the maximum distance. Search for a household helper.

I have mistakenly registered as a household helper instead of as an employer. What do I need to do now?
In this case, please delete your account and re-register as an employer as described.

Questions from household helpers

How is the quality of the household helper jobs guaranteed?

Every registration is subjected to a multi-step quality assurance process. Click here to find out what we do to guarantee quality.

What wage can I demand?

The wage paid is generally a matter for negotiation. Please refer to our wage recommendations in our guide.

Does the employer need to take out insurance for me?

Yes, at least accident and liability insurance as well as social insurance from your 17th birthday. Further information can be found in our articles on the topic of insurance in our guide.

What should be considered after initial contact is made?

  • Inform somebody you know that you are going to visit a potential employer for the first time.
  • Also ask for references, i.e. make contact with former employees so that you can gain a picture of the family prior to the first visit.