What payment methods are available?
You can use one of the following payment methods: Credit card (Mastercard, Visa, American Express), PayPal, Giropay (only available for households and companies)
How can I redeem a voucher?
To redeem a voucher, proceed as follows: log in to Homeservice24. click on "Upgrade to premium" at the top right. click at the bottom
What is the satisfaction guarantee and when can I claim it?
With Homeservice24, private individuals and companies can find a suitable domestic help. We believe that this should be possible for everyone quickly and easily.
I received an email about a promotion, but the discount isn't applied. What can I do?
Every email with a special promotion contains the "Redeem discount" button. Important: You can only redeem the discount if you click
Failed Payment
What do I have to do when my payment has failed?
How can I download my invoice?
To download your invoice, please follow these steps:
Log in to your Homeservice24 account.
In the account menu, click on the section “Membership”.
Select the “Payment History” tab.
You will see an overview of all your previous payments. Simply click on the download symbol ⬇️ next to
How can I change my billing address?
If you wish to change your billing address at Homeservice24, please follow these steps:
Log in to your Homeservice24 account.
Click on ‘Membership’ in the account menu.
Select the ‘Billing address’ tab.
Click on ‘Edit’ next to the current address.
Enter the new billing address a
