Frequently asked questions

General questions

I cannot log in or have forgotten my password. What do I need to do?

If you cannot log in:

  • Check whether you have entered your username correctly.
  • Pay attention to lower-case and upper-case letters and check whether caps-lock is on.

If you are still unable to log in, you can request a new password here.

I have registered but have not received an activation e-mail. What do I need to do?

  • The e-mail may be in your spam folder. Look in your e-mail account's spam folder and mark the e-mail as "Not spam".
  • You may have entered your e-mail address incorrectly during the registration process and the e-mail may have been returned to us. Register again and look out for typos!

Is the service subject to a fee?

There are free and fee-based services. For those looking for a job, the service is always free of charge. Employers can also register for free in order to gain a picture of the available applicants. Any subsequent contact is subject to a fee.

Which means of payment are accepted?
  • VISA and MasterCard credit cards
  • PayPal
  • Invoice (paper or via e-mail for e-banking)
Why can it take several days for my account to be activated if I have paid my invoice?

Activation is first provided for contact to be made when your payment is received on our bank account. If a weekend falls in between the payment being initiated and the payment being received, this can take up to four days due to the opening and processing times of Swiss Post and the bank. To ensure immediate activation, we therefore recommend that you pay via credit card or PayPal.

Will my data be forwarded to third parties?
No, we treat your data as confidential and do not pass it on. You will not be sent offers from third parties without your express consent.
Why is nobody answering my advertisement?

How complete your profile is can often be the decisive factor. The more complete your profile is, the greater the chance that somebody will contact you.

  • Upload a photograph
  • Fill in your profile to the greatest extent possible
  • Provide more detailed information about yourself and the position to be filled

We also recommend that you answer advertisements yourself.

Why is nobody responding to my messages?

There could be several reasons for this.

  • Not everybody reads their e-mail every day, with some only checking their account once a week.
  • The recipient has already found an appropriate solution and has forgotten to deactivate his or her profile.
  • The recipient is on holiday.
  • Unfortunately the recipient is not sticking to our rules and is leaving messages unanswered.

How can I activate/deactivate e-mail notifications informing me about new members in my area?

To change your notification settings, proceed as follows:

  1. Log in at Homeservice24.ch
  2. Click on your e-mail address in the top right
  3. Select “My account”
  4. Click on “Edit”
  5. Deactivate/activate the option "Please notify me about new members in my area"
How can I delete my account?

To delete your account, proceed as follows:

  1. Log in at Homeservice24.ch
  2. Click on your e-mail address in the top right
  3. Select “My account”
  4. Click on “Edit”
  5. Click on the “Delete account” link

Your account has now been completely deleted. You cannot reverse this step.

How can I change my e-mail address?

To change your e-mail address, proceed as follows:

  1. Log in at Homeservice24.ch
  2. Click on your e-mail address in the top right
  3. Select “My account”
  4. Click on “Edit”
  5. Alter your e-mail address and save the change

You will subsequently receive a message with an activation link for the new address.

Questions from employers

How is the quality of the household helper jobs guaranteed?

Every registration is subjected to a multi-step quality assurance process. Click here to find out what we do to guarantee quality.

How much should a household or gardening helper be paid?

The wage paid is generally a matter for negotiation. Please refer to our wage recommendations in our guide.

Do I need to insure my employee?

Yes, some insurance cover is mandatory and some is voluntary. You can find information on the topic of insurance in our guide.

What should be considered after initial contact is made?

After initial contact has been established between you and your future employee, there are additional safety precautions which you should observe:

  • When selecting the household helper, ask for references and certificates.
  • Arrange a "trial session" with your preferred individual during which you are at home while the desired work is performed. This allows you to immediately clear up and any uncertainties and answer any questions.
  • Before selecting your household helper, obtain references from former employers.

Do I need to terminate my fee-based premium subscription?
No, unlike with other providers there are no subscription traps with us. When your fee-based premium membership expires, it will automatically be converted into a free basic membership. No additional fees will be charged.
I am unable to contact a household helper. What do I need to do?
It is only possible for employers to contact household helpers and vice versa. Check whether you have mistakenly registered as a household helper instead of as an employer. If this is the case, please delete your account and re-register as an employer.
I cannot find a suitable household helper in my region. What would you advise?

Try again by changing the criteria for your search. For example, enter a higher value for the maximum distance. Search for a household helper.

I have mistakenly registered as a household helper instead of as an employer. What do I need to do now?
In this case, please delete your account and re-register as an employer as described.

Questions from household helpers

How is the quality of the household helper jobs guaranteed?

Every registration is subjected to a multi-step quality assurance process. Click here to find out what we do to guarantee quality.

What wage can I demand?

The wage paid is generally a matter for negotiation. Please refer to our wage recommendations in our guide.

Does the employer need to take out insurance for me?

Yes, at least accident and liability insurance as well as social insurance from your 17th birthday. Further information can be found in our articles on the topic of insurance in our guide.

What should be considered after initial contact is made?

  • Inform somebody you know that you are going to visit a potential employer for the first time.
  • Also ask for references, i.e. make contact with former employees so that you can gain a picture of the family prior to the first visit.